Privacy policy

1. Privacy Statement

1.1 Alvae is committed to safeguarding the privacy of its customers and users (you/your) who visit this website (the Website). This privacy statement (the Privacy Statement) sets out our personal information collection and sharing practices for our website and is intended to inform you of the ways in which our website collects personal information, the uses of that personal information and the ways in which we will share any personal information you choose to provide to us.

1.2 Further notices highlighting certain uses we wish to make of your personal information together with the ability to opt in or out of selected uses may also be provided when we collect personal information from you.

1.3 Our website may contain links to other third party websites. If you follow a link to any of those third party websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for their policies or processing of your personal information. Please check these policies before you submit any personal information to such third party websites.

1.4 This Privacy Statement covers the following areas:

(a) What personal information about you we collect

(b) How we use your personal information

(c) How we protect your personal information

(d) Contacting us & your rights to prevent marketing and to access and update your personal information

(e) Our Cookies Policy

(f) How changes to this Privacy Policy and the Cookies Policy will be made

2. Information we collect about you

2.1 We will collect and process all or some of the following personal information about you:

(a) Information you provide to us: personal information that you provide to us, such as when using the contact form or any subscription forms on our website, including your name, email address, and other contact details.

(b) Our correspondence: if you contact us, we will typically keep a record of that correspondence;

(c) Survey information: if we ask you to complete surveys that we use for research purposes, we shall collect the information provided in the completed survey;

(d) Website and communication usage: details of your visits to the website and information collected through cookies and other tracking technologies including, but not limited to, your IP address and domain name, your browser version and operating system, traffic data, location data, web logs and other communication data, and the resources that you access.

3. How we use your personal information

3.1 In this section, we set out the purposes for which we use personal information that we collect via our website and, in compliance with our obligations under European law, identify the legal grounds on which we rely to process the information.

3.2 European Data Protection Law allows companies to process personal information only when the processing is permitted by the specific “legal grounds” set out in law.

3.3 Please note that, in addition to the disclosures we have identified below, in some circumstances we may also disclose personal information to service providers or contractors of alvae that would perform activities described in this notice on our behalf.

(a) To communicate effectively with you and conduct our business: to conduct our business, including to respond to your queries, to otherwise communicate with you, or to carry out our obligations arising from any agreements entered into between you and us, which in some circumstances may include passing your data to third parties such as agents or contractors or to our advisors (e.g. legal, financial, business or other advisors).

Use justification: contract performance and legitimate interests (to enable us to perform our obligations and provide our services to you)

(b) To provide you with marketing materials: to provide you with updates and offers, where you have chosen to receive these. We may also use your information for marketing our own and our selected business partners’ products and services to you by post, email, SMS, phone and fax and, where required by law, we will ask for your consent at the time we collect your data to conduct any of these types of marketing. We will provide an option to unsubscribe or opt-out of further communication on any electronic marketing communication sent to you or you may opt out by contacting us as set out in paragraph 5.6 below.

Use justification: consent and legitimate interest (to keep you updated with news in relation to our products and services)

(c) For research and development purposes: to analyse your personal information in order to better understand your and our other clients’ services and marketing requirements and to better understand our business and develop our products and services.

Use justification: legitimate interests (to allow us to improve our services)

(d) To monitor certain activities: to monitor queries and transactions to ensure service quality, compliance with procedures and to combat fraud.

Use justifications: legal obligations, legal claims and legitimate interests (to ensure that the quality and legality of our services)

(e) To inform you of changes: to notify you about changes to our services and products.

Use justification: legitimate interests (to notify you about changes to our service)

(f) To ensure website content is relevant: to ensure that content from our websites is presented in the most effective manner for you and for your device, which may include passing your data to business partners, suppliers and/or service providers.

Use justification: contract performance, legitimate interests (to allow us to provide you with the content and services on the websites)

(g) To reorganise or make changes to our business: if we: (i) are subject to negotiations for the sale of our business or part thereof to a third party; (ii) are sold to a third party; or (iii) undergo a re-organisation, we may need to transfer some or all of your personal information to the relevant third party (or its advisors) as part of any due diligence process for the purpose of analysing any proposed sale or re-organisation. We may also need to transfer your personal information to that re-organised entity or third party after the sale or reorganisation for them to use for the same purposes as set out in this policy.

Use justification: legitimate interests (in order to allow us to change our business)

(h) In connection with legal or regulatory obligations: we process your personal information to comply with regulatory requirements or as part of dialogue with regulators as applicable which may include disclosing your personal information to third parties, the court service, regulators and/or law enforcement agencies in connection with enquiries, proceedings or investigations by such parties anywhere in the world or where compelled to do so. Where permitted, we will direct any such request to you or notify you before responding unless to do so would prejudice the prevention or detection of a crime.

Use justification: legal obligations, legal claims, legitimate interests (to cooperate with law enforcement and regulatory authorities)

4. Transmission, storage and security of your personal information

Security over the internet

4.1 No data transmission over the Internet or website can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your personal information in accordance with data protection legislative requirements.

4.2 All information you provide to us is stored on our or our subcontractors’ secure servers and accessed and used subject to our security policies and standards. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential and for complying with any other security procedures that we notify you of. We ask you not to share a password with anyone.

Export outside the EEA

4.3 Your personal information may be accessed by staff or suppliers in, transferred to, and/or stored at, a destination outside the country in which you are located, whose data protection laws may be of a lower standard than those in your country. We will, in all circumstances, safeguard personal information as set out in this Privacy Policy.

4.4 Where we transfer personal information from inside the European Economic Area (the EEA) to outside the EEA, we are be required to take specific measures to safeguard the relevant personal information. Certain countries outside the EEA have been approved by the European Commission as providing essentially equivalent protections to EEA data protection laws and therefore no additional safeguards are required to export personal information to these jurisdictions. In countries which are not subject to this approval (see the full list here http://ec.europa.eu/justice/data-protection/international-transfers/adequacy/index_en.htm), we will establish legal grounds justifying such transfer.

Storage limits

4.5 We will retain your personal information for as long as is necessary for the processing purpose(s) for which it was collected and any other permitted linked purpose (for example where we are required to retain personal information for longer than the purpose for which we originally collected it in order to comply with certain regulatory requirements). Our retention periods are based on business needs and your information that is no longer needed is either irreversibly anonymised (and the anonymised information is retained) or securely destroyed in accordance with our internal retention policy.

5. Your rights & contacting us

Marketing

5.1 You have the right to ask us not to process your personal information for marketing purposes. You can exercise the right at any time by clicking the “unsubscribe” option on any electronic marketing communication sent to you or by contacting us as set out in paragraph 5.6 below.

Updating information

5.2 We will use reasonable endeavours to ensure that your personal information is accurate. In order to assist us with this, you should notify us of any changes to the personal information that you have provided to us by contacting us as set out in paragraph 5.6 below.

Your rights

5.3 If you have any questions in relation to our use of your personal information, you should first contact us as per paragraph 5.6 below. Under certain conditions, you have the right to require us to:

(a) provide you with further details on the use we make of your information;

(b) provide you with a copy of information that you have provided to us;

(c) update any inaccuracies in the personal information we hold (please see paragraph 5.2);

(d) delete any personal information the we no longer have a lawful ground to use;

(e) object to any processing that alvae justifies on the “legitimate interests” ground unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights;

(f) object to direct marketing (including any profiling for such purposes); and

(g) restrict how we use your information whilst we consider your inquiry,

and where processing is based on consent, you have the right to withdraw your consent by contacting us at the contact details in paragraph 5.6 below.

5.4 Your exercise of these rights is subject to certain exemptions to safeguard the public interest (e.g. the prevention or detection of crime) and our interests (e.g. the maintenance of legal privilege). If you exercise any of these rights we will check your entitlement and respond in most cases within a month.

5.5 If you are not satisfied with our use of your personal information or our response to any exercise of these rights you have the right to complain to the data protection regulator in your country.

Contacting us

5.6 If you have any questions in relation to this Privacy Statement, please email us at contact@alvae.fr.

6. Cookies policy

We use cookies on the websites. Cookies are pieces of information shared between your web browser and a website. Use of cookies enables a faster and easier experience for the user. A cookie cannot read data off your computer's hard drive.

There are different kinds of cookies with different functions:

• Session cookies: these are only stored on your computer during your web session. They are automatically deleted when the browser is closed. They usually store an anonymous session ID allowing you to browse a website without having to log in to each page. They do not collect any information from your computer.
• Persistent cookies: a persistent cookie is one stored as a file on your computer, and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again.
• First-party cookies: the function of this type of cookie is to retain your preferences for a particular website for the entity that owns that website. They are stored and sent between alvae’s servers and your computer’s hard drive. They are not used for anything other than for personalization as set by you. These cookies may be either Session or Persistent cookies.
• Third-party cookies: the function of this type of cookie is to retain your interaction with a particular website for an entity that does not own that website. They are stored and sent between the Third-party’s server and your computer’s hard drive. These cookies are usually Persistent cookies.

Except as described in this Cookie Notice, alvae does not use third-party cookies on this Site

We use cookies for the following purposes:

1. Where strictly necessary: these cookies are essential in order to enable you to move around the Site and use its features. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
2. Performance: these cookies collect information about how visitors use a Site, for instance which pages visitors go to most often, and if they get error messages from web pages. They also allow us to record and count the number of visitors to the Site, all of which enables us to see how visitors use the Site in order to improve the way that our Site works. These cookies do not collect information that identifies a person, as all information these cookies collect is anonymous and is used to improve how our Site works.
3. Functionality: these cookies allow our Site to remember choices you make (such as language or the region you are in) and provide enhanced features. They do not gather any information about you that could be used for advertising or remember where you have been on the internet.

Please consult your web browser's ‘Help’ documentation or visit www.aboutcookies.org for more information about how to turn cookies on and off for your browser

7. Changes to our Privacy Statement and/or Cookies Policy

7.1 We may change the content of our websites and how we use cookies and consequently our Privacy Statement and our Cookie Policy may change from time to time in the future. If we change this Privacy Statement, we will update the date the Privacy Statement was last changed below. If these changes are material, we will take reasonable steps to notify you of the changes.

7.2 This Privacy Statement was last updated on 1st July 2019.